Trends in Managed Services 2022:
The Impact of Cybersecurity
What might have been a minor part of an MSP’s portfolio previously is rapidly evolving as mission critical to both continued competitiveness and legitimacy of the business.
New malware programs found per day
Average cost of a data breach
SolarWinds customers affected by supply chain data breach
U.S. companies that were victims of phishing attacks in 2020
As we continue to cast an eye on the MSP of the future, the topic of cybersecurity —in all its twists, turns, and frustrations—cannot be ignored. Bottom line?
No customer engagement around technology and business solutions should
occur without a dose of cybersecurity acumen included.
Read on to learn how MSPs are considering cybersecurity
solutions for their customers—and their own businesses.
In year’s past, cybersecurity has mainly existed as a basic set of product offerings from MSPs—think antivirus and firewall software. And many MSPs would admit freely that they were behind, or at least somewhat overwhelmed, by the need to step up to more sophisticated cybersecurity techniques and services.
Consider a few stark data points from
CompTIA’s State of Cybersecurity 2021 report:
Today, according to CompTIA’s 2022 Trends in
Managed Services survey, MSPs are waking up.
of MSPs cite updated cybersecurity expertise as No. 1 success driver for next 2 years.
4 in 10 MSPs believe even basic cybersecurity can have a moderate impact on their success.
MSPs are still behind their cybersecurity goals—but
they're catching up.
14% behind in 2022
of MSPs say cybersecurity will account for more than half of total revenue in two years' time.
of MSPs hired
personnel with specific cybersecurity skill sets
in the last year.
of MSPs are retraining their existing workforce to update their cybersecurity skills.
paid for their employees to attain cybersecurity-related professional certifications.
of MSPs have partnered with peers, chiefly MSSPs, to fill in cybersecurity skill gaps.
MSPs are addressing their internal security posture as well as elevating their cybersecurity skills to better help customers.
Steps MSPs are Taking to Address Internal Security:
Hiring a chief information security officer (CISO)
Partnering closely with vendors
Investing in training/certification of employees
Increasing cybersecurity budget year over year
Fewer MSPs are "very concerned"
about hacking threats in 2022.
Download the Assessment
Are Your Customers Ready to Talk about Cybersecurity Risk?
As a trusted managed service provider, it’s up to you to help your clients understand whether or not they are prepared for a cyberattack and how they can increase their cyber resiliency. The Security Risk Assessment can guide your conversation.
Average number of days to identify and contain a data breach
1. IBM/Ponemon Cost of a Data Breach Report 2021
2. IBM/Ponemon Cost of a Data Breach Report 2021
3. AV-TEST Institute
4. U.S. SEC filing, 12/14/20
5. Sophos State of Ransomware 2021 report
6. Proofpoint 2021 State of the Phish Report
7. Gartner | Spending amounts shown in millions of dollars